09:35

Broadband connections are down for some customers due to a mast problem in Silpho. We are working on restoring service as soon as possible so thank you for your understanding

13:06

Service is restored

10:00

Our engineers are having to do some maintenance on our Stape mast today so for subscribers in the locality it’s likely that your broadband service will go offline for a few minutes at a time. Please don’t reset your router! Your connection will come back online without you needing to do anything.

The work is required in order to fix an intermittent fault which caused unexpected performance degradation. Thank you for your understanding whilst we remedy it.

16:15

Work has been completed successfully

18:51

Some customers are seeing severely reduced signals and broadband speeds due to the bad weather. We are monitoring the situation and expect the service to return to normal when the weather improves

20:05

We have determined that the network fault is due to a failing primary mast radio so please accept our apologies for the inconvenience. Engineers are currently working on a solution

21:17

We believe the weather was a trigger but the persisting fault wasn’t weather related. We upgraded the radio firmware and changed its frequency and the service is now restored. We are continuing to monitor.

08:19

We have an outage in the Vale of Pickering area. Engineers are checking it now

08:37

Service is restored (problem was due to router misconfiguration)

18:10

We have an outage this evening and are currently investigating

19:19

Service is now restored

21:40

Fault has recurred. We are investigating root cause

21:48

We have seen a primary link failure and service is now restored into a backup link. Apologies for the inconvenience