14:00

Our engineers are having to do some maintenance on a primary mast this afternoon so it’s likely that your broadband service will be offline for between 30 and 90 minutes between 2pm and 4pm. Please don’t reset your router! Your connection will come back online without you needing to do anything.

The work is required in order to implement some network upgrades to increase speed and reliability. Thank you for your understanding whilst the work is in progress.

16:00

Work has been completed successfully

09:04

Broadband connections are down for some customers due to a mast fault in the Sutton-on-the-Forest area. Engineers are on their way to diagnose and resolve the issue as a matter of urgency. Thank you for your patience.

09:57

Mast is now back online