00:22

Broadband connections are down for some customers due to a mast power cut. We are working on restoring service as soon as possible so thank you for your understanding

06:38

Service is now restored

11:50

Apologies for the short notice but just to let you know that our engineers are having to do some emergency maintenance at one of our masts this afternoon between 12-5pm so it’s likely that your broadband service will go offline several times for a few minutes at a time. Please don’t reset your router! Your connection will come back online without you needing to do anything.

The work will primarily affect subscribers in the Dalby / Whenby regions.

16:00

Work has been completed successfully

06:28

There is a likelihood of some temporary service interruptions today during the forecasted storm. We will be monitoring the network and will deploy mitigation measures where necessary and possible.

If your service degrades or ceases please allow time for us to address the issue and/or for the bad weather to pass. If any infrastructure damage occurs we will update this note and our engineers will attend to any problems as soon as possible, weather permitting their safety. Thank you for your understanding.