Network Status
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Timeline
Recently Resolved Incidents
Network outage due to power cut
Reported Tuesday 15th July 2025, 00:18, resolved 07:44
00:18
Broadband connections are down for some customers due to a mast power cut. We are working on restoring service as soon as possible so thank you for your understanding
07:44
Service is now restored
Network outage in the Silpho area
Reported Thursday 10th July 2025, 09:35, resolved 13:06
09:35
Broadband connections are down for some customers due to a mast problem in Silpho. We are working on restoring service as soon as possible so thank you for your understanding
13:06
Service is restored
Mast maintenance around Stape area
Reported Wednesday 9th July 2025, 10:00, resolved 16:15
10:00
Our engineers are having to do some maintenance on our Stape mast today so for subscribers in the locality it’s likely that your broadband service will go offline for a few minutes at a time. Please don’t reset your router! Your connection will come back online without you needing to do anything.
The work is required in order to fix an intermittent fault which caused unexpected performance degradation. Thank you for your understanding whilst we remedy it.
16:15
Work has been completed successfully
Degraded performance due to weather
Reported Monday 7th July 2025, 18:51, resolved 21:37
18:51
Some customers are seeing severely reduced signals and broadband speeds due to the bad weather. We are monitoring the situation and expect the service to return to normal when the weather improves
20:05
We have determined that the network fault is due to a failing primary mast radio so please accept our apologies for the inconvenience. Engineers are currently working on a solution
21:17
We believe the weather was a trigger but the persisting fault wasn’t weather related. We upgraded the radio firmware and changed its frequency and the service is now restored. We are continuing to monitor.
Network outage
Reported Thursday 3rd July 2025, 08:19, resolved 08:37
08:19
We have an outage in the Vale of Pickering area. Engineers are checking it now
08:37
Service is restored (problem was due to router misconfiguration)
Network outage
Reported Wednesday 2nd July 2025, 18:10, resolved 21:48
18:10
We have an outage this evening and are currently investigating
19:19
Service is now restored
21:40
Fault has recurred. We are investigating root cause
21:48
We have seen a primary link failure and service is now restored into a backup link. Apologies for the inconvenience