13:00

Broadband connections are down for some customers due to power cuts arising from Storm Darragh. We are awaiting Northern Powergrid to restore the supplies in various areas. Thanks for your patience

Sunday 8th December, 20:37

Following Storm Darragh it’s been a day to take stock and formulate recovery plans. Around a third of the Beeline’s subscribers are offline due to power cuts and/or mast damage. So far we know of two primary masts which were affected - Stape and Heslerton. Stape’s outage was caused by an extended power outage leading to depleted battery. It’s now back up and running on a generator with no estimated fix time from Northern Powergrid.

The Heslerton mast was destroyed in the high winds and is now lying horizontal rather than vertical. We plan to build a temporary replacement tomorrow (Monday) and a new permanent mast later in the week and going into the week after.

One of the hardest tasks for us is to determine which outages are due to power cuts and which are due to weather damage. We are continuing to work on these investigations. If you have power but not broadband then by all means get in touch to let us know. We will check your connection and advise if it’s likely to be a fault at your property (usually misaligned receiver dish) or a mast fault at our side. We may not be able to respond immediately so thank you for your patience.

We are prioritising mast fixes at the moment because these potentially affect larger numbers of subscribers. Thanks for bearing with us as we work hard to restore service to all everyone as quickly as possible over the next few days.

Tuesday 10th December, 11:33

Following the devastating effects of Storm Darragh over the weekend, our team worked hard yesterday and effected repairs on three major relay masts. Our network monitoring is now showing fewer than 30 subscribers offline, some of whom we believe are still unfortunately without grid power.

None of our relay sites are running on emergency generators any more. Our damaged Heslerton mast has been replaced with a temporary installation so performance may be lower than usual for those affected customers until we can rebuild it. If your connection speed is severely degraded please get in touch and we will check and advise.

If you have power but no broadband please also get in touch. Feel free to check your outdoor receiver dish to ensure it hasn’t spun round or blown down in which case we will arrange an engineer visit as soon as possible. Such visits are free of charge.

Thanks to everyone for all your kind comments and words of support - it makes all the difference!

Thursday 12th December, 13:32

Storm-related problems are now mostly resolved. If you have broadband but no Internet connection please get in touch so we can assist directly. Thanks to everyone for all your support

Our engineers are having to do some emergency maintenance on a primary mast this morning so it’s likely that your broadband service will be offline for between 30 and 90 minutes between 6am and 9am. Please don’t reset your router! Your connection will come back online without you needing to do anything.

The work is required in order to implement some network upgrades to increase speed and reliability. Thank you for your understanding whilst the work is in progress.

09:32

Service is now restored

Our engineers are having to do some emergency maintenance on a primary mast this morning so it’s likely that your broadband service will be offline for between 30 and 90 minutes between 6am and 9am. Please don’t reset your router! Your connection will come back online without you needing to do anything.

The work is required in order to implement some network upgrades to increase speed and reliability. Thank you for your understanding whilst the work is in progress.

08:02

Work has been completed successfully