Network Status
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All services are currently operational
Timeline
Recently Resolved Incidents
Network maintenance
Work started Tuesday 21st January 2025, 14:00, completed 17:15
We are planning to upgrade the Newton village relay equipment and this will involve around 30-60 minutes of network downtime during the changeover whilst the work is undertaken.
17:15
Work has been completed successfully
Network outage in Salton
Reported Wednesday 15th January 2025, 14:04, resolved 17:02
14:04
Broadband connections are down for some customers mainly in the Salton area due to a mast cable fault. Updates to follow.
14:24
Connectivity is restored. We are continuing to monitor
Network outage
Reported Tuesday 14th January 2025, 19:25, resolved Wednesday 15th January 2025, 11:45
19:25
Broadband connections are down for some customers mainly in the Boltby and Helperby areas due to a mast fault. We are working to identify and resolve the issue as soon as possible.
Wednesday 15th January, 10:56
Mast cable and radio are damaged. Engineers are working on repairing and replacing the equipment
Wednesday 15th January, 11:45
Mast is now back online
Network outage
Reported Wednesday 8th January 2025, 19:27, resolved Thursday 9th January 2025, 12:49
19:27
Broadband connections are down for some customers mainly in the Silpho and Langdale End areas due to a mast radio fault. Updates to follow.
Thursday 9th January, 11:09
Radio will be replaced shortly
Thursday 9th January, 11:36
Fault is water ingress so repair will be delayed by around 1 hour
Thursday 9th January, 12:49
Mast is now back online