Network Status
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All services are currently operational
Timeline
Recently Resolved Incidents
Network performance issue
Reported Wednesday 17th July 2024, 13:05, resolved 14:08
13:05
We are seeing short periods of disconnections for some customers due to a faulty core router (intermittent reboots). We are working on restoring reliable service as soon as possible so thank you for your understanding
14:08
Stable service is now restored
Butterwick outage
Reported Wednesday 17th July 2024, 06:43, resolved 09:36
06:43
Broadband connections are down for some customers in Butterwick due to a mast fault. Engineers are on their way to diagnose and resolve the issue as a matter of urgency. Thank you for your patience.
09:36
Mast is now back online
Planned Outage in and around York/Stearsby
Work started Tuesday 16th July 2024, 10:30, completed 11:30
We are upgrading a transmitter feed, internet may be intermittent for around an hour while the work is completed
11:30
Works completed
Network outage
Reported Monday 15th July 2024, 18:57, resolved 20:26
18:57
Broadband connections are down for some customers due to a fibre fault. Engineers are working on resolving the issue as a matter of urgency. Thank you for your patience.
20:26
Service is now restored
Network outage around Butterwick
Reported Sunday 14th July 2024, 23:09, resolved Monday 15th July 2024, 09:35
23:09
Broadband connections are down for some customers due to a radio failure. We expect repairs to be completed by around 10am Mon. Thanks for your patience
Monday 15th July, 09:35
Mast is now back online