14:04

Broadband connections are down for some customers mainly in the Salton area due to a mast cable fault. Updates to follow.

14:24

Connectivity is restored. We are continuing to monitor

19:25

Broadband connections are down for some customers mainly in the Boltby and Helperby areas due to a mast fault. We are working to identify and resolve the issue as soon as possible.

Wednesday 15th January, 10:56

Mast cable and radio are damaged. Engineers are working on repairing and replacing the equipment

Wednesday 15th January, 11:45

Mast is now back online

19:27

Broadband connections are down for some customers mainly in the Silpho and Langdale End areas due to a mast radio fault. Updates to follow.

Thursday 9th January, 11:09

Radio will be replaced shortly

Thursday 9th January, 11:36

Fault is water ingress so repair will be delayed by around 1 hour

Thursday 9th January, 12:49

Mast is now back online

09:57

Broadband connections are down for some customers due to a mast fault. Engineers are on their way to diagnose and resolve the issue as a matter of urgency. Thank you for your patience.

10:31

Service is now restored