15:00

Apologies for the short notice but just to let you know that our engineers are having to do some emergency maintenance at one of our masts this afternoon between 15:15-15:45 so it’s likely that your broadband service will go offline several times for a few minutes at a time. Please don’t reset your router! Your connection will come back online without you needing to do anything.

The work is required in order to fix an intermittent fault which caused connections to drop without warning. I’m sorry if you’ve been affected by this problem and thank you for your understanding whilst we remedy it.

16:05

Works are finished and service is restored

20:45

We are currently seeing another DDOS attack which is saturating the network and causing slow speeds and disconnections. Apologies for the inconvenience

21:19

Service is now restored

18:00

Some customers are experiencing slow connections. We are investigating the root cause

18:16

We are currently seeing a DDOS attack which is saturating the network and causing slow speeds and disconnections. Apologies for the inconvenience

19:35

Attack has ceased and normal service is restored

14:52

We are currently investigating a minor outage in Scrayingham - updates to follow

15:24

Power restored

12:20

We have a partial outage this afternoon and are currently investigating

12:32

We have seen a primary link failure and service is now restored into a backup link. Affected customers’ speeds may be reduced until we can effect a permanent fix

15:56

An engineer attended site and repaired the fault

18:27

Broadband connections were down for some customers due to a server changeover. Apologies for the inconvenience