Network Status

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Timeline

14 days ago
Today

Recently Resolved Incidents

Network performance issue

Reported Wednesday 17th July 2024, 13:05, resolved 14:08

13:05

We are seeing short periods of disconnections for some customers due to a faulty core router (intermittent reboots). We are working on restoring reliable service as soon as possible so thank you for your understanding

14:08

Stable service is now restored

Butterwick outage

Reported Wednesday 17th July 2024, 06:43, resolved 09:36

06:43

Broadband connections are down for some customers in Butterwick due to a mast fault. Engineers are on their way to diagnose and resolve the issue as a matter of urgency. Thank you for your patience.

09:36

Mast is now back online

Planned Outage in and around York/Stearsby

Work started Tuesday 16th July 2024, 10:30, completed 11:30

We are upgrading a transmitter feed, internet may be intermittent for around an hour while the work is completed

11:30

Works completed

Network outage

Reported Monday 15th July 2024, 18:57, resolved 20:26

18:57

Broadband connections are down for some customers due to a fibre fault. Engineers are working on resolving the issue as a matter of urgency. Thank you for your patience.

20:26

Service is now restored

Network outage around Butterwick

Reported Sunday 14th July 2024, 23:09, resolved Monday 15th July 2024, 09:35

23:09

Broadband connections are down for some customers due to a radio failure. We expect repairs to be completed by around 10am Mon. Thanks for your patience

Monday 15th July, 09:35

Mast is now back online

Outage in Troutsdale

Reported Thursday 11th July 2024, 12:30, resolved 13:04

12:30

Due to a power fault in troutsdale some customers may be unable to access broadband. We are working hard to resolve the issues as fast as possible

13:04

The fault has been resolved

Power affecting some connections

Reported Thursday 11th July 2024, 05:00, resolved 13:05

05:00

Some connections around Thirsk and York are affected, we are working on restoring connectivity asap

13:05

The fault has been rectified

Power outage affecting some connections in YO62

Reported Tuesday 9th July 2024, 12:14, resolved 17:25

12:14

Northern Power Grid are carrying out essential maintenance which is affecting our mast serving some subscribers in YO62 postcode area. NPG confirm power should be restored at 16.30 today.

17:25

NPG have now completed the work.