11:45

There is currently an Internet-wide connectivity problem being caused by Cloudflare which is a service used by many websites to deliver reliable web services. For updates please see https://www.cloudflarestatus.com/

14:51

Service is now restored

14:59

Apologies for the short notice but just to let you know that our engineers are having to do some emergency maintenance at one of our masts this afternoon between 15:00-15:45 so it’s likely that your broadband service will go offline for a short period during that time. Please don’t reset your router! Your connection will come back online without you needing to do anything.

The work is required in order to fix an intermittent fault which is causing poor performance. Thank you for your understanding whilst we remedy it.

15:54

Work has been completed successfully

14:32

Broadband connections are down for some customers due to a mast power fault. Updates to follow.

15:07

Mast is now back online

16:19

Broadband connections are down for some customers due to a power cut. Engineers are attending. Thanks for your patience

17:10

Work has been completed successfully

14:00

Unfortunately there has been a core hardware failure. Engineers are working on restoring service as soon as possible

14:15

The fault has now been resolved. Our upstream provider suffered a fibre optic failure. Which has now been rectified

21:41

Broadband connections are down for some customers due to a mast power cut. We are investigating the fault

21:53

Service is now restored

08:01

Broadband connections are down for some customers due to a mast power cut. We are awaiting Northern Powergrid to restore the supply. Thanks for your patience

08:28

Mast is now back online

15:00

Engineers are currently completing mast work. Services should be restored shortly

18:00

Works have now been completed services restored